Refund policy

All Spectre Digital products are digital downloads, delivered to your account right after purchase. This page explains which products can be refunded and how.

14-day refund: Element Bass, Singularity Virtual Bass and SMG Cockblocker

You can ask for a refund within 14 days of purchase, for any reason, including if you simply tried it and it is not for you. There are no demo versions of these plugins, so the 14-day window is your trial.

To request a refund, email support@spectredigital.com within 14 days of purchase with your order number. We will process it as quickly as we can and send the money back to the original payment method. Once a refund is processed, the license for that product is deactivated and the plugin should no longer be used.

Final sale: Extinction Level Event, Icon Drums Classic Rock and MIDI packs

Extinction Level Event, Icon Drums Classic Rock and all drum MIDI packs are final sale. Once a license key has been issued or the files have been delivered, they cannot be returned, refunded or exchanged. Please listen to the audio demos on each product page before you buy.

Bundles

Bundles can include both refundable plugins and final sale products. The 14-day refund applies only to the refundable plugins in a bundle, at their share of the bundle price. Final sale products in a bundle are not refundable. If you are unsure, email us before you buy.

Download problems

If a download is corrupted or a link stops working, download it again from your account at no charge.
If a link has been deactivated, email support@spectredigital.com and we will reactivate it.

If a product will not run on your system

Contact us within 30 working days of purchase. We will work through the problem with you. If there is no way to get the product running, we may issue a refund at our discretion.

Please contact us before opening a dispute

If something is wrong with an order, email us first. We can usually fix it faster than a bank or PayPal dispute, and disputes can delay your refund.

Contact

Spectre Digital Support: support@spectredigital.com. We usually reply within one business day.