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Frequently asked questions
Buying & licenses
Where do I find my license after purchase?
Your license appears in your account as soon as the order goes through. Your order confirmation email also includes the license key when the product ships with one. See Where to find plugin licenses.
I can't sign in, or my old password doesn't work.
Our store has no passwords, so there is nothing to remember or reset. Go to your account, enter the email address you ordered with and we'll email you a 6-digit code. It usually arrives within a minute; check your spam folder if it doesn't. Enter the code and you're in.
Plugins don't use your account either: enter the license key shown under My Licenses, or in your order email. If no code or key shows up, email support@spectredigital.com with your order number.
Is there a demo version I can try?
There are no demo versions of the plugins yet, that's why Element Bass, Singularity Virtual Bass and SMG Cockblocker carry a 14-day refund window. Extinction Level Event and Icon Drums can't be demoed at all; that's a limitation of Kontakt as a platform.
Do I need an iLok account or a dongle?
No. Element Bass, Singularity Virtual Bass and SMG Cockblocker activate with a license key from your account, and the Kontakt libraries through Native Access. No dongles anywhere.
Installation & activation
How do I activate my product?
It depends on the product:
- Element Bass: install the current version from the Downloads page, open the plugin and enter the license key from your account or your order email. Version 1.6 and newer has no plugin login. The old sign-in no longer works, so update to the current version first. Element Bass guide
- Singularity Virtual Bass & SMG Cockblocker: open the plugin in your DAW and enter the license key from your purchase, found in your order email and under My Licenses. Singularity guide · Cockblocker guide
- Extinction Level Event & Icon Drums: add your key in Native Instruments Native Access. The Kontakt Player is included; you don't need the full version of Kontakt.
Where do I download installers and manuals?
Do I need the full version of Kontakt?
No. Extinction Level Event and Icon Drums run in the free Kontakt Player with no loss of functionality, download it from within Native Access when you install. Singularity Virtual Bass doesn't use Kontakt at all; it's its own plugin.
Will it work in my DAW?
Element Bass, Singularity Virtual Bass and SMG Cockblocker run in any DAW that loads VST3, AU or AAX plugins. Extinction Level Event and Icon Drums run in any DAW that supports the Kontakt Player (VST, VST3, AU or AAX). MIDI packs work in any DAW with MIDI tracks, which is nearly all of them.
Refunds
What is the refund policy?
14 days on Element Bass, Singularity Virtual Bass and SMG Cockblocker, regardless of the reason, even if you just wanted to try it and it isn't for you. MIDI packs are final sale, and so are the Kontakt libraries, Extinction Level Event and Icon Drums. Full terms: Refund policy.
To request one, email support@spectredigital.com with your order number.
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Still stuck?
Email support@spectredigital.com or send a message below. The full FAQ covers every product.
Talk to a human
Bugs, activation, orders or a pre-sale question, use the form or email support@spectredigital.com. Our team reads every message.