Spectre Digital offers a 14-day return policy on the following plugins: Element Bass, Singularity Virtual Bass, and SMG Cockblocker. Regardless of your reason for wanting a refund, if it is within fourteen (14) working days after your purchase, we will grant your refund. This means, even if you just want to try out one of the plugins and do not end up liking it, we will honor the refund. To request a refund, create a support ticket here and the refund will be processed as soon as possible.

Due to the nature of our other products (non-tangible, replicable, digital goods), it is not possible to “return a product”. We, therefore, DO NOT offer refunds or exchanges after purchase of any MIDI packs and any Kontakt-based libraries. All promotional, discounted, and pre-order sales are final and therefore non-refundable/exchangeable.

All Seasonal Sales (Black Friday, 4th of July, etc) are not retroactive and apply only to the specified products within the valid period of time. Offers/coupons are not retroactive and apply only to the specified products within a valid period of time.

If your downloaded content is corrupted for reasons, out of the control of Spectre Digital, You may download it again at no additional charge and if the link is deactivated we will reactivate the link for you.

If you are having any problem with our product(s), a file, installation, or have any other questions, please contact support via the support portal located on the site menu and we will do our best to resolve the issue.

If we are unable to solve your issue and there is no possible way for you to utilize our software(s), we may issue a refund at our own discretion and only after all exhaustive measures have been taken by our support and development teams (where applicable), and only after you can successfully prove occurrence in reproduced case(s) where broken functionality. Please note that if you are having any problem with our product(s), you should contact us within thirty (30) working days after your purchase. Any claim after that time will not be admissible for a refund request.